vid65 Privacy Policy
Your personal information matters greatly to us. This policy describes in detail how your data is collected, used, and kept secure on the vid65 platform.
Introduction and Scope
vid65 ("we", "us", "platform") operates a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected about you when you use the vid65 platform, how that information is used, with whom it may be shared, and how you can control your information.
By using the vid65 website, mobile application, or any related services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy applies only to individuals aged 21 or older. We do not collect information from minors under any circumstances.
1. Information We Collect
A Registration and Identity Information
When you open an account with vid65, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport number (for KYC verification)
- Residential address
- Username and password
B Financial and Transaction Information
The following information is collected during deposits and withdrawals:
- bKash, Nagad, Rocket, or bank account number
- Transaction amount and date and time
- Transaction reference number
- Deposit and withdrawal history
The minimum deposit and withdrawal amount is ৳500.
C Technical and Device Information
Information collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Navigation patterns and time spent on the platform
D Gaming Activity Information
To improve your gaming experience, we collect:
- Betting history and preferred games
- Win and loss records
- Bonus usage history
- VIP level and points information
- Session duration and activity
2. Purpose of Using Your Information
vid65 uses the information collected from you for the following purposes:
2.1 Account Management and Security
Your information is used to create, verify, and secure your account. Your identity is confirmed through the KYC (Know Your Customer) process, which ensures account security and prevents unauthorized access.
2.2 Service Delivery and Improvement
Your information is needed to smoothly operate betting, gaming, and financial transaction services. By analyzing your usage patterns, we aim to provide a better experience.
2.3 Customer Support
Your information is used to resolve your issues through 24/7 live chat and email. Your account and transaction history are verified when providing support.
2.4 Ensuring Responsible Gaming
Your gaming activity is monitored to identify potentially problematic behavior. This is used to ensure responsible gaming and to provide assistance when needed.
2.5 Legal Compliance
Certain information is retained and used to comply with anti-money laundering (AML) requirements and other legal obligations. Information may be provided to regulatory authorities as required by applicable law.
2.6 Promotional Communications
With your consent, you may be informed about new bonus offers, promotions, and updates. You may opt out of such communications at any time.
3. Sharing and Disclosure of Information
vid65 does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:
3.1 Service Provider Partners
Information may be shared with payment processors (bKash, Nagad, Rocket), game providers, and technology service providers. These partners may use your information only for agreed-upon purposes.
3.2 Legal Requirements
Information may be disclosed pursuant to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases we are legally obligated to comply.
3.3 Fraud Prevention
Certain information may be shared with verification agencies to detect and prevent fraud, deception, or security threats.
3.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the vid65 platform to improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and save your preferences. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your language preferences, account settings, and usage patterns. They can be disabled, though doing so may limit some services.
4.3 Analytics Cookies
Anonymous usage data is collected to monitor and improve platform performance. This data does not directly identify you.
4.4 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may prevent the vid65 platform from functioning properly.
5. Data Protection and Security
vid65 has adopted industry-standard security measures to keep your information secure.
5.1 Encryption
All sensitive information is protected through SSL/TLS encryption. Financial transactions are conducted over fully encrypted channels so that third parties cannot access your information.
5.2 Access Controls
vid65 staff are granted access to specific information only as required for their work. All staff access is strictly monitored and controlled.
5.3 Security Audits
System security is maintained through regular security audits and vulnerability testing. Any potential security threats are identified and addressed promptly.
5.4 Data Breach Notification
If a data breach occurs for any reason, you and the relevant authorities will be notified in a timely manner as required by applicable law. This notification will be sent to your registered email address.
6. Data Retention Period
vid65 retains your information in accordance with the following policy:
6.1 Active Accounts
All account and transaction information is retained while your account is active. This information is used for service delivery, dispute resolution, and technical troubleshooting.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period due to legal and regulatory requirements. Financial transaction records are retained for a particularly extended period.
6.3 Backup and Deletion
Once the retention period ends, information is securely deleted or anonymized so it can no longer identify any individual.
7. Your Rights and Controls
As a vid65 user, you have the following rights regarding your own information:
7.1 Right to Access
You can log in to your account at any time to view your stored information. For more detailed information, you may contact our customer support.
7.2 Right to Correction
If your profile contains incorrect or outdated information, you may request that it be corrected. Correction requests can be submitted via live chat or email.
7.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, it may not always be possible to delete all information due to legal obligations.
7.4 Right to Object to Processing
You may opt out of marketing communications at any time. This preference can be changed through your account settings or via customer support.
7.5 Data Portability
You may request a copy of your data in a specified format. If you submit this request to customer support, it will be processed within a reasonable time.
8. Third-Party Services
8.1 Payment Gateways
Payment providers such as bKash, Nagad, and Rocket have their own privacy policies. This vid65 Privacy Policy does not govern how your information is processed on their platforms. During payment processing, your financial information is exchanged directly with the relevant payment provider.
8.2 Game Providers
We have agreements with various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers follow their own security and privacy standards. vid65 ensures that all partners comply with appropriate data protection standards.
8.3 Analytics Services
Analytics services may be used to monitor platform performance. These services collect anonymous, aggregated data and do not directly identify any individual.
9. Changes to This Policy
vid65 reserves the right to modify or update this Privacy Policy from time to time. You will be informed of changes in the following ways:
- The "Last Updated" date on the policy page will be changed.
- For significant changes, a notification will be sent to your registered email.
- A notification about significant changes may be shown when you log in to the platform.
If you continue to use vid65 after any changes, you will be considered to have consented to the updated policy. You are therefore advised to review this policy regularly.
Privacy Contact
Contact Us
If you have any questions, concerns, or requests about this privacy policy, you can contact us:
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.